Idiomatic is a customer intelligence platform. 

Idiomatic helps companies analyze and utilize customer feedback from a variety of sources such as surveys, social media, support tickets, and reviews. The platform employs advanced AI to categorize and quantify feedback, providing actionable insights to reduce complaints, streamline support operations, and improve customer satisfaction. Key features include custom data labels, sentiment analysis models, ticket routing, and custom reporting. Idiomatic aims to enhance customer experience by turning feedback into a comprehensive data-driven voice of the customer.

Astea Solutions was responsible for the data ingestion of tickets into a single representation of the data, which would get passed downstream for manual labeling by contractors to be used for model training.